McDonald’s 2021 Manager-in-Training Certification Checklist

The following checklist is to prepare MITs (Managers-in-training) or Servsafe certified employees.

Although this is from 2021, it can still very well be used for the current year. Two sections will be presented to prepare you for your walkthrough.

Pre-shift checklist	15 minutes before shift
D.S.P.T (Floor plan)	24 hours before shift
Travel paths	Every 30 minutes (15 minutes if busy)
Hand sinks	Wash hands for 20 seconds / Hot water must be 100F / Soap, towels, sign, and trash required
Targets	Set targets before every shift (120 for OEPE, 60 for KVS)
How to read service times	Bottom of monitors, or timing report register
Observation post
Danger zone	Three or more orders at each zone
Split function	Drive-thru order taker / 2nd side prep table
Skims	Large bills and every two hours
Employee Meal Policy	Varies — employees either get a meal free or food at a reduced rate
Customer Complaints/Recovery	Acronym: L.A.S.T. (Listen, Apologize, Solve the Problem, Thank the Guest)
T-Reds	Voided lines
Gift Card Policy	Varies from franchise
Rude Employee	First offense: Warning and sent home, Second offense: Write up, Third offense: Termination
Code dates / stickers	Secondary Shelf Life
Expiration Dates	F.I.F.O. Rotation — First In, First Out
UHC Timers and Quality
R2D2 Charts
Stock 24/2
Towel Buckets	Change every 2 hours, Use test strip to test,